Name	Size	Mode	Actions
1.6.0/	-	0755	rm
1.6rc3/	-	0755	rm
1.6rc4/	-	0755	rm
1.6rc5/	-	0755	rm
1.7.0/	-	0755	rm
1.7.1/	-	0755	rm
1.7.1.3/	-	0755	rm
1.7.1.4/	-	0755	rm
1.7.2/	-	0755	rm
1.7.3/	-	0755	rm
1.7.4/	-	0755	rm
1.7.5/	-	0755	rm
1.7.6/	-	0755	rm
1.7.7/	-	0755	rm
1.7.8/	-	0755	rm
1.7.9/	-	0755	rm
1.7.10/	-	0755	rm
1.7.11/	-	0755	rm
1.7.12/	-	0755	rm
1.7.13/	-	0755	rm
1.7.14/	-	0755	rm
1.8.0.1/	-	0755	rm
1.8.0.2/	-	0755	rm
1.8.0.3/	-	0755	rm
1.8.0.4/	-	0755	rm
1.8.1/	-	0755	rm
1.8.1.1/	-	0755	rm
1.8.1.2/	-	0755	rm
1.8.3/	-	0755	rm
1.8.4/	-	0755	rm
1.8.5/	-	0755	rm
1.8.6/	-	0755	rm
1.8.7/	-	0755	rm
1.8.8/	-	0755	rm
1.8.9/	-	0755	rm
1.8.10/	-	0755	rm
1.8.11/	-	0755	rm
1.9.0/	-	0755	rm
1.9.1/	-	0755	rm
1.9.2/	-	0755	rm
1.9.3/	-	0755	rm
1.9.4/	-	0755	rm
1.9.5/	-	0755	rm
1.9.5.1/	-	0755	rm
1.9.6/	-	0755	rm
1.9.7/	-	0755	rm
1.9.8/	-	0755	rm
1.9.8.1/	-	0755	rm
1.9.9/	-	0755	rm
1.9.11/	-	0755	rm
1.9.12/	-	0755	rm
1.9.14/	-	0755	rm
1.9.15/	-	0755	rm
1.10/	-	0755	rm
1.10.1/	-	0755	rm
1.10.4/	-	0755	rm
1.10.5/	-	0755	rm
1.11/	-	0755	rm
1.12/	-	0755	rm
1.12.2/	-	0755	rm
1.12.3/	-	0755	rm
1.12.4/	-	0755	rm
1.12.5/	-	0755	rm
1.14.1/	-	0755	rm
1.14.2/	-	0755	rm
1.14.3/	-	0755	rm
1.14.4/	-	0755	rm
1.14.6/	-	0755	rm
1.14.7/	-	0755	rm
1.14.8/	-	0755	rm
1.15/	-	0755	rm
1.15.2/	-	0755	rm
1.15.3.1/	-	0755	rm
1.15.4/	-	0755	rm
1.15.5/	-	0755	rm
1.15.6/	-	0755	rm
1.15.7/	-	0755	rm
1.15.8/	-	0755	rm
1.16/	-	0755	rm
1.16.1/	-	0755	rm
1.16.2/	-	0755	rm
1.16.3/	-	0755	rm
1.16.5/	-	0755	rm
1.16.6/	-	0755	rm
1.17/	-	0755	rm
1.17.2/	-	0755	rm
1.17.3/	-	0755	rm
1.17.4/	-	0755	rm
1.17.5/	-	0755	rm
1.17.6/	-	0755	rm
1.17.7/	-	0755	rm
1.17.8/	-	0755	rm
1.18.1/	-	0755	rm
1.18.2/	-	0755	rm
1.18.3/	-	0755	rm
1.18.4/	-	0755	rm
button.gif	1850	0644	editdlrm
icon.gif	20800	0644	editdlrm
icon64.gif	2933	0644	editdlrm
init.xml	7200	0644	editdlrm
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ss9.png	35208	0644	editdlrm
ss10.png	39434	0644	editdlrm
ss11.png	30653	0644	editdlrm

_installer_osticket_title=osTicket _installer_osticket_type=_types_support _installer_osticket_input_title_label=_info_sitetitle _installer_osticket_input_title_text=_settings_sitetitle _installer_osticket_input_username_label=_info_adminusername _installer_osticket_input_username_text=_settings_adminusername _installer_osticket_input_passwd_label=_info_adminpassword _installer_osticket_input_passwd_text=_settings_adminpassword _installer_osticket_input_email_label=_info_adminemail _installer_osticket_input_email_text=_settings_adminemail _installer_osticket_category=_categories_ecommerceandbusiness _installer_osticket_description=osTicket is an open source support ticket application. osTicket was initially released in 2003. _installer_osticket_authordescription=osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multiple user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

Features:

• Web and Email Support: Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
• Auto Response: Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
• Canned Replies: Predefined responses for frequently asked questions.
• Internal Notes: Add internal notes to tickets for staff
• Help Topics: Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
• Alerts and Notices: Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
• Role-based Access: Control staff's access level based on groups and departments.
• Assign and Transfer Tickets: Assign tickets to a staff and/or department.
• No signup Required: No user account or registration required for users (ticket ID/email used for login).
• Support History: All support requests and responses are archived.